Luther Bros Auction Co. LLC - Terms and Conditions
Welcome to our auction. These Terms and Conditions govern your use of our auction services, including bidding on and purchasing items through our auction. By using our auction services, you agree to be bound by these Terms and Conditions.
Registration
To participate in our auction, you must register and create an account on our auction platform. During registration, you will be required to provide accurate and complete information. By registering for our auction, you represent and warrant that all information provided by you is accurate and complete.
Bidding
All bids are final and binding. By placing a bid, you agree to pay the full amount of your bid, plus any applicable buyer's premium and other fees. NC Taxes will be added to all sales unless you have a valid TAX ID# on file with us. We reserve the right to reject any bid at any time, for any reason.
Payment
Credit cards will be processed after close of auction through the HiBid platform. Payments must be made within 24 hours of close of auction. If you still have an outstanding invoice after 24 hours of close of auction, your items will be forfeited.
Buyer's Premium
A buyer's premium of 15% will be added to the final bid price of all items sold, unless otherwise specified. The buyer's premium is non-refundable and is subject to change at any time.
Shipping and Pickup
IMPORTANT Please Read
**NEW PICK-UP & SHIPPING POLICY*
Local pickup day is Monday, September 23rd from 12pm-6pm at our auction warehouse located at 3013-G Hall Watters Dr in Wilmington NC 28405.
You will receive an automated text message after the close of the auction to choose local pick-up or shipping. You will also be available to choose your own destinated pick up time slot. This is going to reduce the waiting times for our customers and hopefully streamline the pick-up process.
PICK UP IS ON PICK UP DAY, so unless you are having items shipped, please be prepared to come at the designated time. We cannot guarantee availability of staff at any other time besides pick up times. Late pickup will be charged $5 per lot/per day for storage ($10 PER ITEM PER DAY for furniture). You are required to make contact with staff via email at Auctions@LutherBros.com if you are unavailable to pick up on pickup day and request an alternate day. We do not have space to store items, so we must move them around which uses labor and increases chances for loss and breakage. Failure to pick up items within 7 days after the auction closing time will result in items being considered abandoned. Abandoned items will become property of the auction company to be resold for storage fees without a refund. Failure to pick up items in a timely manner will result in restricted bidding privileges.
We do not provide packing material; please bring your own paper and boxes to pack up your treasures. If you purchase a larger/heavy item, please bring help to load those items.
Shipping:
After the close of the auction, you will receive an automated text message ad email that allows you to choose local pick up or request shipping. Please choose shipping, even if you have requested shipping at time of registration. This is to help streamline our shipping process and hopefully get your items to you faster.
Once you choose shipping, please follow the prompts to confirm shipping address. Your shipping invoice will be sent to you to make payment after items are packaged. Please allow 10-14 business days as we are learning this new system.
We look forward to using new ways to make the bidding and winning process easier for all!
Disputes
In the event of any dispute between the buyer and seller, we will act as a neutral third party and will make a final determination on the dispute. Our decision will be final and binding.
Liability
We are not liable for any damage or injury incurred during the preview, bidding, or pickup process. By participating in our auction, you assume all risks and liabilities associated with these processes.
Modification
We reserve the right to modify these Terms and Conditions at any time, without notice. Your continued use of our auction services after any modification constitutes your acceptance of the modified Terms and Conditions.
Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of North Carolina. Any legal action arising out of or in connection with these Terms and Conditions or our auction services shall be brought in the courts of New Hanover County (NC).